The Tidhar Group invests effort and resources in order to provide its customers with equal, respectable, accessible and professional service.
The company acts and promotes the issue of accessibility as defined in the accessibility legislation, so that customers with disabilities have equal rights, and are entitled to enjoy full access to the company’s assets and services.
The purpose of this website section is to raise awareness about the company’s accessibility programs. The company will continue to work to improve accessibility services that it provides to its customers.
Company employee awareness – All company employees are aware of the obligations of the law, which emphasizes the prohibition of discrimination, the provision of equal service in an inclusive environment, and the company’s accessibility arrangements for customers with disabilities.
Service training for employees – Customer service workers, as well as the service center managers, have been trained to provide service to people with disabilities.
Telephone call centers – Our service centers are available and accessible to all our customers, including people with disabilities. The automated prompts are customized to operate at a slow pace, using simple language, and without background music.
Deliver information in an accessible format – The company offers its customers the option of receiving information in accessible formats. Receiving this information is free of charge and is intended for people with disabilities. For inquiries and information regarding accessibility, you can contact the company’s accessibility coordinator, Yoram Kedem, by phone: 09-7766244, or by email: [email protected]
Accessibility of company offices
All of the construction site offices allow for ease of movement, and are easily accessible, including for people with disabilities – the entrances, the passageways, the furnishings and the restroom.
Tidhar Group considers it to be of utmost importance to make its website accessible to people with disabilities. An accessible website improves the convenience and ease of use for people with disabilities. The site was built in accordance with Equal Rights for Persons with Disabilities (Accessibility Adjustments to Service) Regulations, 2013 and the W3C’s Web Content Accessibility Guidelines 2.0, level AA.
The following is a description of some of the options as part of the site’s accessibility:
Tidhar Group would be happy to receive inquiries to receive information and / or suggestions for improvement, in order to improve customer service.
For inquiries and information regarding accessibility, you can contact the company’s accessibility coordinator, Yoram Kedem, at the e-mail address: [email protected] or by phone: 09-7766244.
The accessibility statement was updated on: 29.7.20.